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Straight answers.
Ordering and the kit
What’s in the kit?
Two sizes of impression tray, putty for both arches, a short video guide and a prepaid return mailer. Your case ships with the finished appliance.
How long do impressions take?
About ten minutes for both arches. You can send a photo through your portal before mailing so we can check them.
What if my impressions don’t come out?
We send a free retake kit. Our lab checks every impression the day it arrives (sample timing).
How long does it take?
Kits ship within one business day. Lab work takes 7 to 10 business days after your impressions arrive, plus shipping (sample timing).
Retainers
Who are your retainers for?
Adults who have finished braces or aligners, including anyone whose previous provider stopped making retainers.
Will a retainer move my teeth?
No. Retainers hold teeth in their current position. If you think your teeth have shifted, talk to your dentist or orthodontist.
Can I reorder without new impressions?
Yes. We scan the stone model from your first order and keep it on file. If your fit hasn’t changed, reorder from your portal.
How often should I replace them?
It depends on wear and care. Our plan runs every six months for convenience; ask your dentist what’s right for you.
Night guards
When will night guards be available?
After regulatory review, once the right FDA pathway and, where needed, a dentist-prescription step are in place.
Soft, hybrid or hard?
Mostly a matter of feel. Soft is cushioned, hybrid is soft inside and firm outside, hard is slim and rigid. Your dentist can help you choose.
Will a night guard stop grinding?
Our night guards are custom-fit appliances and are not intended to diagnose, treat or cure any condition. If you think you grind or have jaw pain, see your dentist.
Dentists, privacy and availability
Does a dentist review my case?
Where state rules require it, a licensed dentist reviews your impressions and health answers before we make anything. Their name and license will be shown in your portal.
Who shouldn’t use at-home impressions?
Anyone under 18, or anyone with braces on, loose teeth, pain or active dental treatment. Please see your dentist.
Which states do you ship to?
It depends on state rules. We confirm at checkout, and you can join a waitlist if your state isn’t available yet.
How do you protect my information?
Placeholder: our privacy and health-data practices (including any HIPAA obligations) will be documented here after legal review.
Guarantee and your file
What’s the fit guarantee?
Sample terms: if it doesn’t fit right within 60 days, we remake it or refund you. Final terms pending.
Can I download my 3D file?
Yes. Your scanned model belongs to you. Download it from your portal anytime.